How can I contact you?

You can e-mail the Magic the Gathering Store directly at orders@mtgmerch.com. Please include your full name, e-mail address, and your order number (if applicable). We are happy to help!

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Can you ship to a PO Box or APO address?

Unfortunately, we cannot ship to PO Boxes or APO addresses.  If you enter a PO Box or APO address as your shipping address, your order will be automatically voided.  When possible, we will attempt to contact you for an alternate shipping address.

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How long will my order take?

Orders are usually processed and shipped within 3-5 business days.  At this time, we are not able to offer delivery on Saturday or Sunday. Shipping time will vary depending upon the shipping method chosen:

Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method.

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My merchandise was damaged when I received it, what do I do?

Defective or damaged items may be exchanged for identical items only, and must be returned within 30 days of the invoice date. Please contact us at orders@mtgmerch.com to report a defective or damaged item. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges.  Refunds must be made to the credit card originally used to place the order.

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Can I exchange an item for another item?

We want you to enjoy your purchase from the Magic the Gathering Store. If you are unhappy with your item or its size, please email us at orders@mtgmerch.com. We will be happy to exchange it for a different size of the same item, or a different item of equal or lessor value, provided that stock is available and it is within 30 days of delivery.  

To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please contact us at orders@mtgmerch.com to arrange payment.  

Unfortunately, we are not able to offer exchanges or refunds for international orders.  Please note that all sales are final, and we are not able to issue refunds.

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Can I cancel my order?

Please contact us at orders@mtgmerch.com, and we will be happy to cancel your order if it has not yet been shipped.  We are unable to cancel orders which have already shipped.  Please note that online order status is approximate, and may not reflect recent shipment activity.

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Do you ship internationally?

We currently ship to the countries listed below.  Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees will be billed to you by FedEx, a FedEx subsidiary, or any 3rd party contractor fulfilling your shipment. The listed shipping cost covers the cost of shipping and brokerage only. 

Please note that all sales are final, and we do not offer exchanges or refunds for international orders, including orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires.

At this time, we are able to ship to the following countries:

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