FREE US SHIPPING on orders of $60 or more
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Cyber Monday Sale!

T-Shirts and New Guild Hats Reduced,
Plus Free U.S. ground shipping for orders over $50!
How can I contact you?

You can e-mail the Magic the Gathering Store directly at orders@mtgmerch.com. Please include your full name, e-mail address, and your order number (if applicable). We are happy to help!

Is this site protected against the "Heartbleed" OpenSSL vulnerability?

Yes.  As of 1:45AM EDT on April 8, 2014, this website was updated with the CentOS official OpenSSL patch to protect against the CVE-2014-0160 (Heartbleed) vulnerability.  You can continue to use our site knowing that your information remains safe, secure, and private.  We encourage customers to change their account passwords periodically as a general precaution, but we have no reason to believe any customer information was compromised at any time. 

What is your Holiday Shipping Schedule?

HOLIDAY SHIPPING GUIDE

In order to guarantee delivery by the Christmas Holiday December 25th, please consider the service guide offered below. Your order will ship out within the required timeline to meet delivery by December 24th. Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method.  No refunds will be given due to merchandise arriving after December 24th.  Our standard exchange policies apply. 

SERVICE

Order      DATE DEADLINE

 

EXCEPTIONS

FedEx

Smart Post

12/11

Midnight PST

Excludes Hawaii, Alaska, PO Boxes and military boxes. Delivery takes up to 5-12 business days.

FedEx Home Delivery

12/14

Midnight PST

Our processing time will not be added to these orders to insure all packages are delivered before 12/25.

FedEx 2-DAY

12/18

Midnight PST

Our processing time will not be added to these orders to insure all packages are delivered before 12/25.

FedEx Standard Overnight

12/21

Midnight PST

Our processing time will not be added to these orders to insure all packages are delivered before 12/25.

FIMS International Economy

    No Guarantee- due to customs, and duties

FedEx International Priority

    No Guarantee- due to customs, and duties

When are you closed for the Holidays?

Holiday Closures (Non Processing or Shipping Days)

Thanksgiving

Nov 27, 2014

Closed

 

Nov 28, 2014

Closed

Christmas

Dec 24, 2014

Closed

 

Dec 25, 2014

Closed

New Years

Dec 31, 2014

Closed

 

Jan 1, 2015

Closed


Can you ship to a PO Box or APO address?

Yes we only offer FedEx Smart Post Shipping for PO Boxes and Military Addresses/ PO Boxes.

How long will my order take?

Domestic Home Delivery and Smart Post orders are usually processed and shipped within 3-5 business days after order is placed.

International Priority orders are usually processed and shipped within 2-5 business days after order is placed.

FIMS International orders are usually processed and shipped within 5-8 business days after order is placed.

Standard Overnight and 2-Day orders are usually processed and shipped within 1-2 business days after order is placed.

At this time, we are not able to offer delivery on Saturday (except FedEx Home Delivery and Smart Post where available) or Sunday. Shipping time will vary depending upon the shipping method chosen:

Shipping Type

                  

You Receive Your Package

Exceptions

FedEx Standard Overnight

 

1 business day after ship date

Not offered to all locations.

FedEx 2-Day

 

2 business days after ship date

 

FedEx Smart Post

 

2-8 business days after ship date

Excludes Hawaii, Alaska, PO Boxes and military boxes. Delivery takes up to 5-12 business days.

FedEx Home Delivery

 

2-6 business days after ship date

 

FedEx International Priority

 

2-7 business days after ship date

Excluding customs delays.

FIMS International Mail Service

 

3-4 weeks after ship date

Excluding customs delays.

Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays.

My merchandise was damaged when I received it, what do I do?

Defective or damaged items may be exchanged for identical items only, and must be returned within 30 days of the invoice date. Please contact us at orders@mtgmerch.com to report a defective or damaged item. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges.  Refunds must be made to the credit card originally used to place the order.

What if an item is out of stock or the shipping address is incorrect?

If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information. However, If we do not hear back from you within 15 business days, we will cancel your order.

Can I exchange an item for another item?

We want you to enjoy your purchase from the Magic the Gathering Store. If you are unhappy with your item or its size, please email us at orders@mtgmerch.com. We will be happy to exchange it for a different size of the same item, or a different item of equal or lessor value, provided that stock is available and it is within 30 days of delivery.  

To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please contact us at orders@mtgmerch.com to arrange payment.  

Unfortunately, we are not able to offer exchanges or refunds for international orders.  Please note that all sales are final, and we are not able to issue refunds.

Can I cancel my order?

Please contact us at orders@mtgmerch.com, and we will be happy to cancel your order if it has not yet been shipped.  We are unable to cancel orders which have already shipped.  Please note that online order status is approximate, and may not reflect recent shipment activity.

Do you ship internationally?

We appreciate the business from our international customers.  Please be aware that the items in your order must not be prohibited by embargo or international restrictions.  We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order.

Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees will be billed to you by FedEx, FIMS, or any 3rd party contractor fulfilling your shipment. The listed shipping cost covers the cost of shipping only.

Please note that all sales are final, and we do not offer exchanges or refunds for international orders, including orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires.

We currently offer international customers two shipping choices: FedEx International Priority and FIMS International.  We want to give customers the choice between faster service and more affordable pricing.

FedEx International Priority:

  • Orders are usually processed in 2-5 business days.
  • You receive your package 2-7 days after ship date.
  • Orders have tracking information
  • In addition to the shipping charges, customers are responsible for paying all import fees and duties, which will be payable at the time of delivery

FIMS International Economy:

  • Orders are usually processed in 5-8 business days.
  • You receive your package 3-4 weeks after ship date.
  • Orders DO NOT have tracking information
  • In addition to the shipping charges, customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.
  • Final delivery will be serviced by your local postal service.

At this time, we are able to ship to the following countries:

American Samoa Costa Rica India Nicaragua Switzerland
Andorra Croatia Ireland Norway Taiwan
Anguilla Cyprus Isle of Man Panama Trinidad and Tobago
Antigua and Barbuda Denmark Israel Paraguay Turkey
Aruba Dominica Italy Peru Turks and Caicos Islands
Australia Dominican Republic Jamaica Poland U.S. Virgin Islands
Austria Ecuador Japan Portugal United Arab Emirates
Bahamas El Salvador Jersey Puerto Rico United Kingdom
Bangladesh Fiji Liechtenstein Romania United States
Belarus France Luxembourg Saint Kitts and Nevis Uruguay
Belgium French Polynesia Macau SAR China Saint Lucia Vatican City
Belize Germany Maldives Saint Martin Venezuela
Bermuda Gibraltar Malta Saint Vincent and the Grenadines  
Bolivia Greenland Mauritius Samoa  
British Virgin Islands Grenada Mexico San Marino  
Bulgaria Guadeloupe Moldova Singapore  
Cayman Islands Guatemala Montenegro Slovakia  
Canada Guam Monaco Slovenia  
Chile Honduras Morocco Solomon Islands  
China Hong Kong SAR China Netherlands South Africa  
Barbados Finland Lithuania South Korea  
Cook Islands Hungary Netherlands Antilles Spain  
Colombia Iceland New Zealand Sweden